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Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by White’s Training (“us”, “we”, or “our”).


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of White’s Training and its licensors.

Links To Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by White’s Training.


White’s Training has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that White’s Training shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.


All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.


By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.


This Training Service Agreement is here to set out the terms around our service that we (‘White’s Training Services Ltd’) will supply you (‘The Client’). This agreement must be completed before commencement of Services. Once agreed, you are bound by the terms of this agreement. Failure to sign this document and allowing us to carry out our services; means that you will have accepted and be bound by the terms set out in this agreement. We have the right to review and revise this document when necessary. When we update our Terms of Service, we shall send a new copy to you in good time.

Our Fees

White’s Training Services Ltd will quote a fee for the provision of our training service. We shall always place a quote in writing. Should you accept our quote, you will be bound to the agreement for the services, to also include cancellation rights and agreements. We review our fees to help keep us competitive and prices may increase to cover our costs in alignment with inflation. White’s Training Services Ltd will always make a customer aware of a price increase; we shall do this verbally or in writing. White’s Training Services Ltd will review our pricing structure on a 6-monthly basis. We also offer a contract service which can reduce costs of Training for frequent users of our service and will fix prices and costs for the duration set out in the contract agreement.


Bank Holidays or Weekends will incur an extra 50% + VAT Charge.


White’s Training Services Ltd may charge at our discretion for reasonable travel expenses. These can be defined as Other Expenses; which may include expenditure such as Travel, Accommodation, Sustenance and other motoring expenses such as parking, toll charges or parking charges. We will always notify of these expenses on the invoice.

Value Added Tax (VAT)

White’s Training Services Ltd is a VAT Registered Company. Registered in England & Wales. All our prices will have VAT added onto the total of the invoice. We currently charge VAT at 20%.

Booking of Our Services

White’s Training Services Ltd works on a planner-based system to make sure we meet the needs of all clients who require our services. Although we may be able fit in a request by a client at short notice. To make sure you get the services you require, we recommend early booking to avoid disappointment.


White’s Training Services Ltd would always suggest that you check the course outline against your requirements before confirming your booking. We will not be held liable for any course that may have been booked or delivered, that does not meet your needs and requirements for your service, if you have not specified your person-centred requirements. Although we will always attempt to give the most accurate and up to date advice, the duty to check the course is right for your company is down to the person booking the services with us. Should we ask you for your ‘materials’ to embed into the training, to person-centre the course to your needs, and these are not supplied, then we may not be able to deliver the training as effectively. We cannot be held liable for any client not producing materials or templates that they have been asked for to embed into the training.


We require payment upon booking for all invoices unless otherwise agreed prior, please be aware that we do not accept cheques for payment. This will secure confirmation of a booking and make sure your services are delivered at the agreed date and time.


White’s Training Services Ltd will not release any course materials or certificates until the balance for our services has been paid in full. This may also include payment of interest or late payment charges if the same has been applied.


We shall not release Train the Trainer Lesson / Course Materials until the balance has been paid in full. We will usually send this by digital transfer to the person responsible for the booking. We do not send these individually to learners. We will only send these files once. There will be a fee of £50.00 + VAT to duplicate and resend any training materials that are requested by a customer after the first issue.


Although we will always give advice to learners, we have deemed competent at the time of passing the Training. We cannot be held liable for any actions, harm caused or intent outside of this, unless this was due to an ‘Error in Training’ which we will do our upmost to rectify. Clients should continually monitor their learners for any gaps in learning that may become apparent after the training or services have been delivered.


All new clients must pay the first 3 Invoices in advance before we shall review a payment schedule. The maximum time we allow for payment terms are 28 days from the date of the invoice. If payment is not received in the allocated timeframe, White’s Training Services Ltd reserve the right to re-invoice and charge the full invoice amount plus 8% interest on the balance. All late invoices will incur a Late Payment Fee of £50.00 + VAT. This will be due immediately.


Failure to clear any outstanding invoice balance will result in recovery action being taken. We will always seek a peaceful resolution beforehand. Should recovery action be taken; we shall always seek to recover the costs on top of what may previously be owed. We shall also suspend any client account that has entered into arrears. White’s Training Services Ltd shall not allow any client to accrue a ‘debt’ to our company, which we feel may be an unreasonable amount to recover.


Any aged debt or trends set with late payment will result in a review of the account and any further late payment may result in the payment terms for the client being reviewed or removed.

Cancellation of a Booking

Prior notice must be given to cancel our services. We require, in writing, either by email or postal services a tracked request for cancellation no later than 14 Days before the commencement date of our services. Failure to do so will result in a charge of total balance of the invoice being billed at our discretion. If we arrive at a venue and training is cancelled, the full balance will remain payable. Please see the scale below.


In the unlikely event that we must cancel a booking, we will offer a credit note or reschedule another day with the client where reasonably practicable. We may offer an alternative learning method, such as Virtual Learning. Any rebooking must be within 2 calendar months or the date will be considered void and the balance would be due. We cannot be held liable for any cancellations which are outside of our control for any reason.

Cancellation Period Cost
Cancellation within 14 days of commencement Full Balance will be Due
Cancellation within 21 days of commencement 50% Balance Due
Cancellation within 28 days of commencement Admin Fee ­ £50.00 + VAT


Cancellation outside of 28 days of commencement No Charge will be applied.
For bookings that are made within 28 days of commencement Charges will be applied as per the tariff above

Cancellation policy for Fully Funded Training

There will be no charge for Fully Funded training cancellations where we receive 48 hours or more notice of the cancellation. Should you not let us know that a learner is withdrawing from the programme, you will be charged the full value of the learner placement for each course they have not attended. We will explain each charge with you before booking delegates onto the training. The balance will be due immediately and failure to clear any outstanding balance may lead to a suspension of supply of services until the balance has been cleared.

Loading of Delegates onto a course

For Health & Safety reasons and regulatory requirements. White’s Training Services Ltd operate a maximum of 15 delegates per course for theory-based courses and 15 delegates per Practical based courses. This is only if the Training Area permits the number of people safely. These figures are ‘Per Trainer’.


Should you require more delegates on a course, we ask that you let us know prior as we will need to source another Trainer. This will incur an extra daily rate. We are also bound by some regulations and guidelines for accredited courses, where there may be a set learner limit. We shall explain this upon booking.


Should more delegates arrive on training than the numbers listed above, we reserve the right to ask some delegates to leave the training session. We will always notify a client of our intent; should we have an oversubscribed course. Should the course be undersubscribed and charged on a per person basis, White’s Training Services Ltd will invoice a client retrospectively.


Should a delegate not attend the full course or programme, without good reason or notification, the client will be liable for any additional costs for rebooking the delegate onto another training course. White’s Training Services Ltd shall not offer a refund for any training whereby the client or delegate has failed to attend or complete any full training programme.


All courses undertaken with White’s Training Services Ltd are valid for 1 year (365 Days from issue); unless otherwise stated. Upon successful completion of training, providing the balance has been paid. White’s Training Services Ltd will issue a digital certificate free of charge. We shall only issue certificates to the client and the main point of contact for the client. We are able to produce paper based certificates at a cost of £5.00 + VAT per delegate, per certificate. White’s Training Services Ltd shall also charge a £5.00 + VAT Admin Charge for any certificate that we are asked to replace.


During the course of White’s Training Services Ltd providing you our services; if you are not happy we ask that you contact us within 3 days of the course taking place, in writing, so that we can help to address and rectify the concern to an agreeable standard by all parties. If we find the complaint to be void, we withhold the right to terminate this agreement. White’s Training Services Ltd will always strive to do our best and pride ourselves on our great working relationships with our clients. Payment’s on outstanding invoices must still be made in this timeframe, and any resolution if agreed or needed, will be credited after an outcome has been decided.


Subject to any provisions to the contrary each Party shall pay its own costs of and incidental to the negotiation, preparation, execution and carrying into effect of the Agreement.

Force Majeure

No Party to the Agreement shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.


In the event that a Party to the Agreement cannot perform their obligations hereunder as a result of force majeure for a continuous period to be defined in the Agreement, the other Party may at its discretion terminate the Agreement by written notice at the end of that period. In the event of such termination, the Parties shall agree upon a fair and reasonable payment for all Services provided up to the date of termination. Such payment shall take into account any prior contractual commitments entered into in reliance on the performance of the Agreement.

Non Solicitation

Neither Party shall, for the Term of the Agreement and for a defined period (which shall be defined in the Agreement) after its termination or expiry, employ or contract the services of any person who is or was employed or otherwise engaged by the other Party at any time in relation to the Agreement without the express written consent of that Party.


Neither Party shall, for the Term of the Agreement and for a defined period (which shall be defined in the Agreement) after its termination or expiry, solicit or entice away from the other Party any customer or client where any such solicitation or enticement would cause damage to the business of that Party.


We reserve the right to enforce this clause for a duration of 6 months after the final assignment with any organisation.

Relationship of the Parties

Nothing in the Agreement shall constitute or be deemed to constitute a partnership, joint venture, agency or other fiduciary relationship between the Parties other than the contractual relationship expressly provided for in the Agreement.

Termination of Agreement

Upon the termination of the Agreement for any reason:

Any sum owing by either Party to the other under any of the provisions of the Agreement shall become immediately due and payable;

All Clauses which, either expressly or by their nature, relate to the period after the expiry or termination of the Agreement shall remain In full force and effect;

Termination shall not affect or prejudice any right to damages or other remedy which the terminating Party may have in respect of the event giving rise to the termination or any other right to damages or other remedy which any Party may have in respect of any breach of the Agreement which existed at or before the date of termination;

Each Party shall immediately cease to use, either directly or indirectly, any Confidential Information, and shall immediately return to the other Party any documents in its possession or control which contain or record any Confidential Information.

Liability, Indemnity and Insurance

White’s Training Services Ltd shall ensure that it has in place at all times suitable and valid insurance that shall include public liability insurance.


In the event that White’s Training Services Ltd fails to perform the Services with reasonable care and skill it shall carry out any and all necessary remedial action at no additional cost to the Client.


The Service Provider’s total liability for any loss or damage caused as a result of its negligence or breach of the Agreement shall be limited to £250,000.


White’s Training Services Ltd shall not be liable for any loss or damage suffered by the Client that results from the Client’s failure to follow any instructions given by White’s Training Services Ltd.


Nothing in these Terms and Conditions nor in the Agreement shall limit or exclude White’s Training Services Ltd liability for death or personal injury.


White’s Training Services Ltd shall indemnify the Client against any costs, liability, damages, loss, claims or proceedings arising out of the White’s Training Services Ltd’s provision of the services or any breach of the Agreement.


The Client shall indemnify the White’s Training Services Ltd against any costs, liability, damages, loss, claims or proceedings arising from loss or damage to any equipment (including that belonging to any third parties appointed by White’s Training Services Ltd) caused by the Client or its agents or employees.


Neither Party shall be liable to the other or be deemed to be in breach of the Agreement by reason of any delay in performing, or any failure to perform, any of that Party’s obligations if the delay or failure is due to any cause beyond that Party’s reasonable control.

Communication Preferences

As of 25th May 2018. GDPR will be enforced in the European Union with regards to how we can communicate with our clients. General email addresses, such as generic info or contact email addresses that do not name an individual are able to be reached.


We ask all clients that we work with to give us formal consent in writing to enable us to communicate with you with regards to our services. This may from time to time include marketing. We usually only communicate with our clients by email unless otherwise requested.


Please upon receipt of this agreement, we ask that you review our privacy policy here.