Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Links To Other Websites
White’s Training has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that White’s Training shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
This Training Service Agreement is here to set out the terms around our service that we (‘White’s Training Services Ltd’) will supply you (‘The Client’). This agreement must be completed before commencement of Services. Once agreed, you are bound by the terms of this agreement. Failure to sign this document and allowing us to carry out our services; means that you will have accepted and be bound by the terms set out in this agreement. We have the right to review and revise this document when necessary. When we update our Terms of Service, we shall send a new copy to you in good time.
Bank Holidays or Weekends will incur an extra 50% + VAT Charge.
White’s Training Services Ltd may charge at our discretion for reasonable travel expenses. These can be defined as Other Expenses; which may include expenditure such as Travel, Accommodation, Sustenance and other motoring expenses such as parking, toll charges or parking charges. We will always notify of these expenses on the invoice.
Value Added Tax (VAT)
Booking of Our Services
White’s Training Services Ltd would always suggest that you check the course outline against your requirements before confirming your booking. We will not be held liable for any course that may have been booked or delivered, that does not meet your needs and requirements for your service, if you have not specified your person-centred requirements. Although we will always attempt to give the most accurate and up to date advice, the duty to check the course is right for your company is down to the person booking the services with us. Should we ask you for your ‘materials’ to embed into the training, to person-centre the course to your needs, and these are not supplied, then we may not be able to deliver the training as effectively. We cannot be held liable for any client not producing materials or templates that they have been asked for to embed into the training.
We require payment upon booking for all invoices unless otherwise agreed prior, please be aware that we do not accept cheques for payment. This will secure confirmation of a booking and make sure your services are delivered at the agreed date and time.
White’s Training Services Ltd will not release any course materials or certificates until the balance for our services has been paid in full. This may also include payment of interest or late payment charges if the same has been applied.
We shall not release Train the Trainer Lesson / Course Materials until the balance has been paid in full. We will usually send this by digital transfer to the person responsible for the booking. We do not send these individually to learners. We will only send these files once. There will be a fee of £50.00 + VAT to duplicate and resend any training materials that are requested by a customer after the first issue.
Although we will always give advice to learners, we have deemed competent at the time of passing the Training. We cannot be held liable for any actions, harm caused or intent outside of this, unless this was due to an ‘Error in Training’ which we will do our upmost to rectify. Clients should continually monitor their learners for any gaps in learning that may become apparent after the training or services have been delivered.
All new clients must pay the first 3 Invoices in advance before we shall review a payment schedule. The maximum time we allow for payment terms are 28 days from the date of the invoice. If payment is not received in the allocated timeframe, White’s Training Services Ltd reserve the right to re-invoice and charge the full invoice amount plus 8% interest on the balance. All late invoices will incur a Late Payment Fee of £50.00 + VAT. This will be due immediately.
Failure to clear any outstanding invoice balance will result in recovery action being taken. We will always seek a peaceful resolution beforehand. Should recovery action be taken; we shall always seek to recover the costs on top of what may previously be owed. We shall also suspend any client account that has entered into arrears. White’s Training Services Ltd shall not allow any client to accrue a ‘debt’ to our company, which we feel may be an unreasonable amount to recover.
Any aged debt or trends set with late payment will result in a review of the account and any further late payment may result in the payment terms for the client being reviewed or removed.
Cancellation of a Booking
In the unlikely event that we must cancel a booking, we will offer a credit note or reschedule another day with the client where reasonably practicable. We may offer an alternative learning method, such as Virtual Learning. Any rebooking must be within 2 calendar months or the date will be considered void and the balance would be due. We cannot be held liable for any cancellations which are outside of our control for any reason.
|Cancellation within 14 days of commencement||Full Balance will be Due|
|Cancellation within 21 days of commencement||50% Balance Due|
|Cancellation within 28 days of commencement||Admin Fee £50.00 + VAT
|Cancellation outside of 28 days of commencement||No Charge will be applied.|
|For bookings that are made within 28 days of commencement||Charges will be applied as per the tariff above|
Cancellation policy for Fully Funded Training
Loading of Delegates onto a course
Should you require more delegates on a course, we ask that you let us know prior as we will need to source another Trainer. This will incur an extra daily rate. We are also bound by some regulations and guidelines for accredited courses, where there may be a set learner limit. We shall explain this upon booking.
Should more delegates arrive on training than the numbers listed above, we reserve the right to ask some delegates to leave the training session. We will always notify a client of our intent; should we have an oversubscribed course. Should the course be undersubscribed and charged on a per person basis, White’s Training Services Ltd will invoice a client retrospectively.
Should a delegate not attend the full course or programme, without good reason or notification, the client will be liable for any additional costs for rebooking the delegate onto another training course. White’s Training Services Ltd shall not offer a refund for any training whereby the client or delegate has failed to attend or complete any full training programme.
In the event that a Party to the Agreement cannot perform their obligations hereunder as a result of force majeure for a continuous period to be defined in the Agreement, the other Party may at its discretion terminate the Agreement by written notice at the end of that period. In the event of such termination, the Parties shall agree upon a fair and reasonable payment for all Services provided up to the date of termination. Such payment shall take into account any prior contractual commitments entered into in reliance on the performance of the Agreement.
Neither Party shall, for the Term of the Agreement and for a defined period (which shall be defined in the Agreement) after its termination or expiry, solicit or entice away from the other Party any customer or client where any such solicitation or enticement would cause damage to the business of that Party.
We reserve the right to enforce this clause for a duration of 6 months after the final assignment with any organisation.
Relationship of the Parties
Termination of Agreement
Any sum owing by either Party to the other under any of the provisions of the Agreement shall become immediately due and payable;
All Clauses which, either expressly or by their nature, relate to the period after the expiry or termination of the Agreement shall remain In full force and effect;
Termination shall not affect or prejudice any right to damages or other remedy which the terminating Party may have in respect of the event giving rise to the termination or any other right to damages or other remedy which any Party may have in respect of any breach of the Agreement which existed at or before the date of termination;
Each Party shall immediately cease to use, either directly or indirectly, any Confidential Information, and shall immediately return to the other Party any documents in its possession or control which contain or record any Confidential Information.
Liability, Indemnity and Insurance
In the event that White’s Training Services Ltd fails to perform the Services with reasonable care and skill it shall carry out any and all necessary remedial action at no additional cost to the Client.
The Service Provider’s total liability for any loss or damage caused as a result of its negligence or breach of the Agreement shall be limited to £250,000.
White’s Training Services Ltd shall not be liable for any loss or damage suffered by the Client that results from the Client’s failure to follow any instructions given by White’s Training Services Ltd.
Nothing in these Terms and Conditions nor in the Agreement shall limit or exclude White’s Training Services Ltd liability for death or personal injury.
White’s Training Services Ltd shall indemnify the Client against any costs, liability, damages, loss, claims or proceedings arising out of the White’s Training Services Ltd’s provision of the services or any breach of the Agreement.
The Client shall indemnify the White’s Training Services Ltd against any costs, liability, damages, loss, claims or proceedings arising from loss or damage to any equipment (including that belonging to any third parties appointed by White’s Training Services Ltd) caused by the Client or its agents or employees.
Neither Party shall be liable to the other or be deemed to be in breach of the Agreement by reason of any delay in performing, or any failure to perform, any of that Party’s obligations if the delay or failure is due to any cause beyond that Party’s reasonable control.
We ask all clients that we work with to give us formal consent in writing to enable us to communicate with you with regards to our services. This may from time to time include marketing. We usually only communicate with our clients by email unless otherwise requested.